2000
decision-makers in Retail, FMCG, Fashion, Banking, Automotive, etc.
4
tracks
50
business cases presented
« E-commerce is
re-inventing retail »
The unmissable retail & e-commerce event of the 2022 year.
Explosion of e-commerce, deployment of click & collect, payment, from the point of sale to the supply chain, retail is making its revolution, after having been strongly challenged in recent months.
Retail and E-commerce, hand in hand for a customer experience without limits! How to build a hybrid, personalized and high-performance experience across the entire value chain?
Two days to identify the levers of retail and e-commerce performance: from marketing, to customer experience and customer relationship, through the supply chain and IT infrastructures, without forgetting the environmental impact.
3 experiences
3 tracks, 3 scenes, 3 key communities Retail & e-commerce
Parcours #1
Winning Digital Customer Experience
Parcours #2
Smart Supply Chain
Parcours #3
Data, IT, Cybersécurité
RETAIL & E-COMMERCE
Back to Business: what future for e-commerce?
The COVID-19 crisis has profoundly altered people's consumption habits. Consumers, who made massive use of e-commerce during this period, are more demanding than ever. Companies are therefore being asked to change their business models to meet their expectations.
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Supply Chain: how are retailers organizing it for the next 5 years?
The multiplication of sales channels, the boom in home delivery and parcel return, new regulations regarding eco-responsibility... all these issues will define the way retailers' supply chains will be structured in the years to come. Sandrine Matichard, Insights Director of the HUB Institute, Jérémy Mandon, Commercial Director of Geoconcept France and Yann Raguenes, Commercial Director of Dematic share their visions for the next 5 years.
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Website, shop and customer service: what future for the customer experience?
For several years now, customer experience has become a priority for brands. All of them are committed to conveying virtuous experiences, whether they take place online, in-store or during a customer service contact. However, the COVID-19 crisis has made things more complex and forced companies to navigate on sight.
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CIO: after 2020 its legitimacy within the COMEX is strengthened
2020 has posed a very particular economic context to which companies have had to adapt quickly. Whether from a business or organizational point of view, the majority of companies have converged towards digital to gain agility. In fact, the strategic role of CIOs has been reinforced. A phenomenon that should confirm a fundamental trend: their necessary rise within the COMEX. State of play.
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