Future of Retail & E-commerce

How Accor ensures optimal customer care thanks to excellent support service management

Feb 8, 2022 | 10:25 AM CET - 10:40 AM CET


More than 5,200 hotels around the world benefit from ServiceNow's service support management platform. All interventions, services and maintenance are tracked and monitored in local language, with an AI assistant. This service deployment contributes to the efficiency of the customer experience, while minimizing operational costs.

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